Refund Policy
Legal Disclaimer
The information provided below is intended for general informational purposes only. My Brothers’ Grace™ (“MBG”) makes reasonable efforts to provide accurate details; however, all payments, refunds, and credits are governed by the terms outlined in the client’s signed agreement. By booking services or submitting payment, clients acknowledge and accept the policies outlined below. MBG is not responsible for losses or expenses incurred due to event cancellations, changes, vendor policies, weather conditions, or other circumstances beyond our control.
Payment Structure & Refund Policy
1. Service Fee & Deposit to Begin Planning
A non-refundable service fee deposit is required to begin planning and secure MBG’s services as the event coordinator. This deposit confirms MBG’s availability and initiates planning work.
The remaining balance of the service fee is due according to the payment schedule outlined in the signed agreement, typically no later than one (1) week prior to the event.
Service fees are non-refundable once planning services have begun, regardless of event cancellation, changes, or scope adjustments.
2. Vendor Retainer & Event Cost Funding
Certain events require an estimated vendor retainer to be collected in advance. This retainer allows MBG to research, coordinate, and secure venues and third-party vendors in a timely manner once selections are approved.
Vendor retainers are held by MBG on the client’s behalf
Vendor selections and estimated costs will be presented for client review and approval prior to booking
Vendor payments are made through MBG, not directly by the client
Vendor retainers are not a final bill and are subject to reconciliation once vendors are finalized.
3. Reconciliation of Vendor Funds
After vendor selections are finalized and services are booked:
If final vendor costs are less than the retainer, the unused balance will be refunded to the client or applied toward the final event balance
If final vendor costs exceed the retainer, the remaining balance will be collected prior to the event, as outlined in the signed agreement
MBG does not commit vendor funds without client approval.
4. Third-Party Vendors
While MBG coordinates and facilitates vendor services, MBG is not responsible for the actions, performance, errors, or refund policies of third-party vendors. Vendor refunds, credits, or cancellations are subject solely to the terms and conditions of each vendor.
Vendor retainers may become partially or fully non-refundable once funds have been committed to vendors, in accordance with vendor cancellation policies.
5. Event Changes & Cancellations
Any significant changes to the event date, scope, or services must be communicated in writing as soon as possible. MBG will make reasonable efforts to accommodate changes; however, availability and pricing cannot be guaranteed.
Service fees remain non-refundable once planning has begun. Vendor refunds, if applicable, are subject to vendor policies and reconciliation as outlined above.
6. Acknowledgment
By booking services or submitting any payment, clients confirm that they have read, understood, and agreed to this Payment Structure & Refund Policy, as well as MBG’s Terms & Conditions and any signed service agreements.